---
title: I have not received my sample kit
description: I have not received my sample kit
---

[Skip to content](https://help.insightsgenomics.co.uk/i-have-not-received-my-sample-kit#main-content)

[![health-insights-horiz-full-dark\_4x.png\]](https://help.insightsgenomics.co.uk/hs-fs/hubfs/health-insights-horiz-full-dark_4x.png?height=40&name=health-insights-horiz-full-dark_4x.png)](https://insightsgenomics.co.uk/)

Open main navigation

Close main navigation

 How can we help?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.insightsgenomics.co.uk/?hsLang=en)
2. [Your test kit](https://help.insightsgenomics.co.uk/your-test-kit?hsLang=en)

# I have not received my sample kit

If it has been more than 7 days since you ordered your sample kit and you haven’t received it, email us at [support@insightsgenomics.co.uk](mailto:support@insightsgenomics.co.uk).

- [About Health Insights](https://help.insightsgenomics.co.uk/about-health-insights?hsLang=en)
- [Signing up](https://help.insightsgenomics.co.uk/signing-up?hsLang=en)
- [Your account](https://help.insightsgenomics.co.uk/your-account?hsLang=en)
- [Your test kit](https://help.insightsgenomics.co.uk/your-test-kit?hsLang=en)
- [Your results](https://help.insightsgenomics.co.uk/your-results?hsLang=en)

[![Health Insights Logo](https://help.insightsgenomics.co.uk/hubfs/health-insights-logotype.svg "Health Insights Logo")](https://insightsgenomics.co.uk/)

Copyright © 2025, Genomics Ltd.