---
title: I can't see the 5-digit code to activate my sample kit
description: The 5-digit code used to activate your sample kit is on the tube inside your sample kit. See the example image below of a tube with a 5-digit code.  If the 5-digit code is not visible or damaged, cont
---

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# I can't see the 5-digit code to activate my sample kit

The 5-digit code used to activate your sample kit is on the tube inside your sample kit. See the example image below of a tube with a 5-digit code.

![](https://lh7-us.googleusercontent.com/m-0fdrX6On-xKPEd7J0jF6kuonwSO_yAdQhfmZaKsH431YpOrb46mfdcYQd14U5PJg9ZfnwGrLxC4mp54mHPFMcttizo26iMEy_8L532b4_cZVtjh6fl_9EPrIx-S4K7GZij8tUE9NN7lo7eqtWW6To)

If the 5-digit code is not visible or damaged, contact us. Email us at [support@insightsgenomics.co.uk](mailto:support@insightsgenomics.co.uk) or message us using the chat button in the bottom right corner. We'll get back to you within 1 business day.

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